Returns & Refund Policy | Verve Telehealth

Because our treatments are compounded prescription medications, we are unable to accept returns. Subscriptions can be managed or cancelled at any time through your patient portal.

This Returns & Refund Policy forms part of, and should be read together with, the Verve Telehealth Terms and Conditions. Capitalized terms not otherwise defined in this Returns & Refund Policy have the same meaning as set forth in the Verve Telehealth Terms and Conditions.

Returns of Prescription Products

All sales of prescription products are final.

Because our treatments are compounded prescription medications, we are unable to accept returns.

Certain products available through the Platform require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with one of the Providers, the Provider has determined the prescription is appropriate for you, and the Provider has written a prescription.

If you fill a prescription through one of the Pharmacies, the prescription product is shipped to you by the applicable Pharmacy.

Some prescriptions are not available through the Pharmacies and must be filled by a local pharmacy of your choice. If you fill a prescription with a pharmacy other than the Pharmacies, you will be responsible for picking up the prescription and paying the pharmacy directly.

Subscription Products and Services

Certain products and services available for purchase through the Service require purchase on an automatically renewing subscription basis. For subscription-based products, your payment device will be automatically charged at regular intervals as described during checkout until you cancel. Your first renewal may be charged early to prevent any discontinuity in treatment. Subsequent renewal charges and shipments may be charged or shipped up to two (2) days early.

Cancelling a Subscription

You can manage or cancel your subscription at any time through your patient portal, through your online account under "My Subscriptions," or by contacting us through the contact page on our website.

Cancellation takes effect at the end of the current subscription period. Your subscription will automatically renew unless you cancel at least two (2) days before the applicable renewal date.

Refunds

We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole discretion.

Payment

All transactions on the Service occur through online payment processors such as Stripe. By providing payment information, you authorize Verve Telehealth and its payment processors to charge your payment method for all amounts due. You represent that you are authorized to use the payment method provided.

Verve Telehealth and the Medical Groups are not enrolled with, and are not participating providers with, any federal or state healthcare programs (e.g., Medicare, Medicaid) or commercial payers for the provision of any health care services or supplies. By choosing to use the Service, you are specifically choosing to obtain products and services on a cash basis outside of any federal or state healthcare program. You are solely responsible for the costs of any service or product provided to you.

Termination

Verve Telehealth may terminate your use of the Service at any time and for any reason without notice, including for conduct violating this Agreement. The provisions concerning Service security, prohibited activities, copyrights, trademarks, disclaimers, limitation of liability, arbitration, indemnity, and jurisdictional issues shall survive any such termination.

Contacting Us

If you have any questions about this Returns & Refund Policy, please contact us through the contact page on our website or by regular mail at:

Verve Marketing LLC

Attn: Legal

1309 Coffeen Avenue STE 20314

Sheridan, WY 82801

United States